Refund Policy
Read in SpanishCancellation and refund conditions for Your Host.
Última actualización · 2026-09-10 · Last updated
Free plan
The Free plan generates no charges during its first three months. At expiry, no automatic charge is made: you must subscribe to a paid plan or the service will be suspended. Since there is no payment, no refund applies.
Paid plans
Basic, Professional, and Enterprise are recurring subscriptions processed by Stripe. You may cancel them at any time from the portal; cancellation prevents future renewals.
Refunds
If the first charge of a paid plan was made in error or the service could not be provided, you may request a refund within 14 days via info@yourhost.us. Subsequent renewals are non-refundable except for verified errors.
Procedure
Write to info@yourhost.us with your account email and the reason. We process requests within 10 business days; refunds are handled through Stripe and returned to the original payment method.
Exceptions
Costs transferred to third parties on your behalf are only refunded if the external provider returns them. Sites suspended for prohibited use are not entitled to a refund.